By using the best SAP Applications and Industry Practices, you can optimize workflows, improve business, and employee experience. Our solutions optimize the day-to-day lives of applicants, employees, and customers.
Process Transformation Optimize and expand your business practices to meet your organization's goals.
Evaluate your current Business processes and technology to develop a clear roadmap.
Determine your organization's readiness to deploy in the cloud and what solutions fit your needs.
Move your data while ensuring integrity with no disruption to your operation.
SAP REMOTE & MANAGED SUPPORT SERVICES
EMC has been providing SAP Remote/Managed Support Services to its clients since 2014. Our SAP Support Centre is a distinct and specialised division, whilst supporting clients of all sizes, it is agile enough to provide a personalised, individual and high-quality service.
Cross-Module Expertise
Our knowledgeable team members are cross-trained in various modules. They not only carry hands-on experience, but they also keep your entire process in mind to maximize integration
Complete Visibility Into Issue Resolution
Whether you contact us by email, phone, or our support portal, you will have complete visibility from start to finish of your issues status and how support hours are being managed.
Flexible, On-Demand Support Options
Choose from flexible support plans that match your specific needs. Purchase only the amount of hours you need, when you need them. Get support without a fixed contract agreement.
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Range of SAP modules
We offer 1st, 2nd, and 3rd level support across a full range of SAP modules, for both cloud and on-premise solutions.
Level 1
- Provide SAP software maintenance support for system errors
- Use SAP-internal tools to help in problem resolution
- Log, track, resolve, and close issues to the customer’s satisfaction
Level 2
- Provide additional support for troubleshooting, handling queries, & answering how-to questions
- Log, track, resolve, and close issues to the customer’s satisfaction
- Available as an annual contract or on a time-and-materials basis
Level 3
- Remote customization services for SAP systems
- Provide direct access to an experienced team of SAP expert
- Includes services like project and design advice, application configuration and ABAP programming
- Enhancing existing modules, develop forms & layout sets, reports, data conversions & performance analysis