SAP Application Management Services
An integral aspect of digital transformation involves transitioning to an innovative digital core, typically embodied by an organization's ERP system. This process demands meticulous planning, encompassing the selection of a partner equipped with advanced tools, a comprehensive range of services, and a repository of best practices and insights to facilitate a smoother transition.
Moreover, according to ERP studies, a prevalent misconception is the belief that once the system is deployed, the process is complete. Additionally, there's a misconception that benefits will materialize immediately, with no further needs emerging.
EMC's SAP Application Management Services (AMS) aids our clients in maintaining, enhancing, and overseeing enterprise SAP environments, whether they operate on RISE with SAP, SAP S/4HANA, or ECC. Our services encompass the development and customization, implementation, testing, maintenance, and support of SAP enterprise applications.
EMC’s SAP AMS framework, called EMCCare, covers the following organizational needs:
- Enhanced alignment of business goals with the enterprise solution.
- Optimize your application performance to attain superior business outcomes.
- Customized AMS Packages are designed to address the unique requirements of your business.
- You'll benefit from round-the-clock support to manage your SAP applications effectively.
- Your IT operations evolve into a more strategic role, reducing their tactical nature.
Why EMC for AMS?
EMC's proprietary AMS framework, EMCCare, is crafted to streamline your application upkeep, drive cost efficiencies, and facilitate smooth integration of IT infrastructure. With EMCCare, clients enjoy the flexibility of selecting services or skill sets as needed, on an on-demand basis. Our SAP AMS services are delivered through a global delivery model, utilizing proficient offshore resources tailored to the specific requirements of each project.
- 30+ Years of SAP Expertise
- 20+ Customers Served
- Certified SAP S/4HANA and ECC specialists
- 50+ Projects Managed
SAP Application Maintenance and Support Services Offered by EMC
EMC’s SAP application maintenance and support services are designed to offer your enterprise the freedom to focus on valued business operations and ensure continuity in the long term. We provide a strong Information Technology Infrastructure Library (ITIL) process for effective resource and cost optimization. Our SAP AMS consultants help you adapt the latest technologies for streamlining operations and improving business ROI. EMCCare delivers better service at reduced maintenance costs and guarantees close SLA monitoring.
EMCCare provides a full-lifecycle SAP AMS, from upfront advisory services through to application optimization and innovation. We leverage deep 30+ years of SAP specialization includes technical, and functional centres of excellence to deliver differentiated AMS results to our clients.
Our SAP Application Management Services (SAP AMS) comprehensive package including the following:
- Production and non-production system Support.
- Flexible Service Coverage – (24x7, 24x5, 16x5, 8x5)
- SAP Functional and Technical Support
- Functional Configuration Assistance
- Service Request Management
- Problem Management (Functional & Technical)
- Root Cause Analysis (RCA)
- Solution Documentation
EMC Services Portfolio
EMC’s rich pool of certified Functional and Technical consultants provide Implementation, Development, Upgrade, Production support and Maintenance services for SAP ECC, S4H versions, SCM, Business Warehouse, CRM, GRC, Solution Manager, NetWeaver Applications, BI/BO, BPC, HANA etc., on a global delivery model. We have robust templates for Estimation, Implementation, Upgrade, Migration & support.
Our accelerators around SAP System Deployments and Migrations, AMS help us to serve enterprises of any size.
- L1, L2, L3, L4 Support
- Incident Support
- Release and Configuration Management
- Testing and Support Services
- Minor and Major Enhancements
Benefits of Choosing EMC’s SAP AMS Services
Enhanced Flexibility
The adaptability and flexibility of a business are paramount to its success. Particularly during periods of evolution, strategic decisions and investments in innovative solutions are crucial. Partnering with an SAP AMS provider empowers businesses with the agility and flexibility to swiftly implement innovative solutions.
Improved Financial Management
SAP AMS simplifies financial management by automating key functions to enhance control and efficiency. This enables organizations to leverage real-time data, facilitating organized operations, reducing errors, and expediting processes.
Exceptional Customer Service
In today's rapidly evolving digital landscape, customer service stands as a constant necessity. SAP AMS enables businesses to better address customer needs and deliver timely solutions. Furthermore, it provides valuable insights into customer inquiries and preferences, enhancing outreach strategies.
Enhanced Productivity
Productivity plays a pivotal role in business success. SAP AMS streamlines redundant processes, freeing up the workforce to focus on critical tasks. Consequently, businesses can boost productivity while simultaneously saving time and reducing costs.
Cost Efficiency
Outsourcing SAP AMS significantly reduces company expenses and budgetary burdens. For many firms, there's no longer a need for in-house teams to support and maintain SAP implementations. Thus, SAP AMS offers a mutually beneficial solution for all stakeholders.
Success Stories
Highlighted SAP Application Management Ventures by EMC
Through our SAP AMS services, we enable our clients to reach their business objectives within specified budgets. We combine top-tier technical proficiency with ongoing support to yield enhanced efficiency and cost savings with reduced complexity for our clientel.
SAP S/4HANA system conversion for a Major Brewery
- EMC elevated the operational efficiencies and capabilities of a prominent high-tech manufacturer by assisting them in transitioning from SAP ECC 6.0 to SAP S/4HANA.
- This transformation digitized the core of the organization, resulting in a notable reduction in data footprint.
- We provided extensive testing, training, and hypercare support to ensure the stable operation of the client's SAP S/4HANA system.
- The outcome included significant enhancements in operational efficiency, customer service, and return on investment.
Migration from SAP ECC 6.0 to SAP S/4HANA
- Our Client, a prominent Pharma company, improved their sales and procurement procedures and optimized their financial frameworks through the transition from SAP ECC 6.0 to SAP S/4HANA.
- They achieved seamless integration with third-party software, including bank process servers for payment processing and EBRS.
- The upgrade from ECC to S/4HANA was undertaken to meet the evolving business demands effectively.
- Furthermore, they streamlined workflows by transferring catch-up transports from non-HANA systems to HANA systems.